A Study of 28 Peering Policies
The following are snippets of Peering Policy Clauses found in the Peering Rules of the Road - A Study of 28 Peering Policies study. Clauses were categorized and put into rough categories for comparison.
Both parties shall provide an escalation path for resolving network issues in a timely fashion. Issues of a non-emergency technical nature should be responded to within 48 hours. – InterNap The Network Operations Center should also have an escalation path to senior level engineers for resolving issues in a timely manner. – NAC
# tw telecom peers must agree to actively respond to all technical emergencies as soon as possible. Issues that are not an emergency or performance impacting should be responded to within 2 business days. A history of sub-standard responses may result in de-peering. – TW Telecom
Both parties shall provide an escalation path for resolving network issues in a timely fashion. Issues of a non-emergency technical nature should be responded to within 48 hours. – nLayer
# Peers must provide the means by which to escalate and resolve network emergencies. – Mzima
Upon identification of a customer-impacting peering event (outage), technicians will make themselves available for immediate troubleshooting and restoration of the peering session. – Highwinds
Prior to the peering session being established, a copy of Network's escalation procedures and contact information will be exchanged. – Highwinds
Mr Norton is Founder of DrPeering, an Internet Peering portal and consultancy, with over twenty years of Internet experience.
From 1998-2008, Mr. Norton’s title was Co-Founder and Chief Technical Liaison for Equinix. From the beginning, Mr. Norton focused on building a critical mass of carriers, ISPs and Content Providers. To this end, he created the white paper process, identifying interesting and important Internet peering operations topics, and documenting what he learned from the peering folks. He published and presented his research white papers in a variety of international operations and research forums. These activities helped establish the relationships necessary to atract the set of Tier 1 ISPs, Tier 2 ISPs, Cable Companies, and Content Providers necessary for a healthy Internet Exchange Point ecosystem.